Chargeback Response
Did you know that it’s not Visa, MasterCard, or even the processor themselves that tag chargebacks with the very chargeback codes that you are attempting to respond to? Fact is, when a consumer contacts their credit card company, it’s the job of the operator to properly code the chargeback, however it is estimated that over half of all chargebacks are miscoded, making the task of properly responding almost impossible for most merchants.
Chargeback Defense works with you and your merchant bank to ensure that a chargeback response is not only properly handled but that the chargeback was processed correctly from the start all the way to the reversal. Responding to chargebacks is a critical element in ensuring compliance with the various associations, even though a successful rebuttal will not change your chargeback rates, demonstrating to your bank and the associations that you can handle disputes is a critical element in maintaining your merchant account.