Industry Response Program

Defending your business against possible termination isn’t easy and responding to industry notices can be confusing at best. All too often, merchants feel that providing a simple response can get the job done, some merchants even feel that a legal response will be sufficient but fact of the matter is– neither one is the right approach.

When dealing with the various banks and associations, defending your merchant account comes down to knowing the system and how best to respond with what works and it’s not a legal response, not even an emotional plea for survival, but a very process-oriented response based on a years of experience. The challenge for most businesses is that they only get one shot at a response which makes the need for an industry leader with years of experience critical to one’s survival.

Chargeback Defense will review all industry and banking notices as well as prepare a solid response based on proven techniques and processes designed to get your business back on track and giving you the breathing room you need with the various associations to keep your business running. Don’t risk your business by taking a chance at responding yourself, you may not get another chance.

  • Did You Know?

    • Banks are not required to remove you from MATCH or the TMF list even after you have paid any money owed.
  • Free Consultation

    • Chargeback Defense provides a free and private consultation to all merchants. A chargeback specialist will listen to your situation and if we can help, a customized package will be prepared to meet your specific needs.

Terminated Merchant File

Have you been terminated or are facing termination? Chargeback Defense may be able to help. Our solutions are tailored to your specific needs and can help you get back up and processing in no time. We do not provide merchant accounts, rather a custom solution to help you stop or reverse termination.
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Chargeback Management

Some business models just don’t meet the industry norm and are constantly at risk for termination due to increased chargebacks. Chargeback Defense can help by creating a customized solution designed to identify, respond, and prevent chargebacks based on your specific needs.
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