We utilize specific functions from a CRM to help mitigate risk . Cancelling orders, blacklisting customers, adding notes are included features of our system.
Our Merchant API allows merchants to add new MIDs instantaneously for services. This eliminates set up forms, spreadsheets and welcome emails/calls.
Track the lifecycle of a disputed transaction from an RMI to a PreArbitration Response. Review dispute events with attached documentation.
System webhooks can be used to be sent when new chargebacks or alerts are created. OnChange status changes on records can be sent for chargebacks or alerts.
Collaborative data reporting specifically designed for disputes. Many unique reports can help deliver insights quickly for decision making.
New advanced software will search and auto-match transactions to disputes and for alerts.
Advanced dashboard reporting allows quick insight into the health of a merchant account.
User group management allows users to be grouped within an organization.
Dispute reduction is a layered approach; every merchant even within it's own vertical will different amounts of layered protection. Chargeback Defense offers advanced reduction tools unique to the industry.
Contact us today to discuss if your reduction options that are specific to your verticle
Chargeback Defense Dispute Intelligence Tools are designed for enterprise level merchant portfolios. Our system was designed to scale with the increase of processing without needing any additional resources. Risk management teams can monitor, retrieve and respond within minutes of an incoming dispute.
Manage VROL Questionairre documentation, Dispute notification, Issuing Bank case activity and monitor merchant risk thresholds.
Our White Label partners maintain company branding while offering our full service managment software as an operational tool.
Merchants may customize each aspect of a Dispute response; system automation allows merchants to focus on their core business.